1. Who We Are
FreshMaid Services (ABN to be inserted) operates the website FRESHMAIDSERVICES.COM. We provide a free winter‑themed activity zone called FreshMaid Frost. No real money is used anywhere on our platform. All games use virtual Snowflakes that have no real‑world value.
We are based in New South Wales, Australia. For privacy matters, contact our Privacy Officer at [email protected] or at the address provided in our footer.
2. What Personal Information We Collect
We keep data collection to an absolute minimum because you do not need to create an account, provide an email address, or enter any personal details to play our games.
Information collected automatically when you visit:
Your browser automatically sends us certain technical information each time you visit any website. This includes:
- IP address (anonymised where possible)
- Browser type and version
- Device type and operating system
- Pages visited and time spent on each page
- Referring website (if you clicked a link to reach us)
- Game activity (which games you play, how many spins or slides you make)
This information is collected through essential, functional, and analytics cookies as described in our Cookie Policy.
Information you provide directly:
None. We do not ask for your name, email address, phone number, physical address, date of birth, or payment details. You never create an account. We do not store any information that could directly identify you as an individual.
3. How We Collect Personal Information
We collect information using three methods:
- Essential cookies required for the website to function
- Functional cookies that remember your game progress
- Analytics cookies that measure site performance
All data collection is automated. We do not use:
- Tracking pixels
- Advertising cookies
- Third‑party marketing scripts
- Forms or sign‑up boxes
4. Why We Collect This Information (Our Purposes)
We collect technical information for six specific purposes:
- To operate and maintain the website properly
- To remember your game progress between visits
- To understand how people use our site so we can fix bugs and improve performance
- To diagnose technical problems quickly when they occur
- To comply with Australian legal obligations, including age verification where required
- To prevent abuse, such as automated bots or attempts to hack our games
We do not use your information for marketing, profiling, or any purpose not listed above.
5. Legal Basis — Australian Privacy Principles
We comply with the Privacy Act 1988 (Cth) and the 13 Australian Privacy Principles (APPs). Below is a clear summary of how each relevant APP applies to us.
APP 1 — Open and transparent management
We maintain this clearly written privacy policy on our website. It explains how we handle personal information in plain English.
APP 3 — Collection of solicited personal information
We only collect personal information that is reasonably necessary for our functions. We do not collect sensitive information about you (such as health data, political opinions, or religious beliefs).
APP 4 — Unsolicited personal information
We do not receive unsolicited personal information. If we ever do, we will destroy it immediately.
APP 5 — Notification
This privacy policy serves as notification that we collect certain information through cookies. You are reading this policy before or during your first visit.
APP 6 — Use or disclosure
We use your information only for the purposes stated in Section 4 above. We do not share your information with third parties except as required by Australian law or to comply with a valid legal request (such as a court order).
APP 11 — Security of personal information
We take reasonable steps to protect your information from misuse, interference, loss, and unauthorised access. Our security measures include encryption, access controls, and regular system reviews.
APP 12 — Access and correction
You have the right to request access to any personal information we hold about you, and to ask for corrections. Because we do not collect direct identifiers, we may not be able to locate specific records. Contact our Privacy Officer to make a request.
APP 13 — Correction of personal information
If you believe any information we hold is inaccurate, we will take reasonable steps to correct it.
6. How We Store and Protect Your Information
We store anonymised analytics data on secure servers located in Australia. These servers are protected by firewalls, encryption, and strict access controls.
We retain data for no longer than 12 months. After that period, old data is automatically deleted from our systems.
7. Do We Sell or Share Your Information?
Absolutely not. We do not sell your personal information. We do not share your information with third parties for marketing purposes. We do not transfer your data to overseas recipients. We do not trade data with other businesses.
8. Your Rights
Under Australian privacy law, you have the following rights:
- To request access to personal information we hold about you
- To request correction of inaccurate information
- To make a complaint if you believe we have breached your privacy
To exercise any of these rights, email our Privacy Officer at [email protected]. We will respond within 30 days as required by the OAIC.
9. Children's Privacy
Our services are intended for adults aged 18 years and older. We do not knowingly collect information from individuals under 18. If you believe we have collected information from a minor without parental consent, please contact us immediately. We will delete that information promptly.
10. Overseas Data Transfers
We do not transfer your personal information outside of Australia. All data remains on Australian servers.
11. Changes to This Privacy Policy
We may update this Privacy Policy occasionally. Any changes will be posted on this page with a new "Last Updated" date. If we make significant changes, we will also place a notice on our website.
12. How to Make a Complaint
If you believe we have breached your privacy, please contact us first at [email protected]. We will investigate and respond within 30 days.
If you are not satisfied with our response, you may lodge a formal complaint with the Office of the Australian Information Commissioner (OAIC):
- Website: www.oaic.gov.au
- Phone: 1300 363 992
- Email: [email protected]
13. Contact Our Privacy Officer
For all privacy‑related questions, requests, or complaints:
Email: [email protected]
We aim to respond to every privacy inquiry within five business days.