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Cleaning Questions:

Q: How many housekeepers do you send to clean my house?
A: We send one maid for smaller jobs and send teams of two to larger jobs.

Q: Do I need to provide supplies or will you the service teams bring them?
A: Our maids will bring all of their own supplies and equipment.

Q: What type of cleaning solutions do the maids use?
A: We only use professional cleaning products: typically that will include heavy-duty cleaners, multi-function disinfectant, glass cleaner, and professional wood/floor cleaner, and tub and toilet cleaner.

Q: Can I have the maids clean with my own supplies if my furniture or flooring require special cleaners?
A: Yes, we will be happy to clean with any special cleaner or solution that you might needed if provided by you.

Q: Can I have the maids vacuum with my own equipment?
A:  Yes, we can clean with your own vacuum equipment but cannot be held responsible if your vacuum cleaner causes any damage.

Q: Does the “pet charge” include cleaning up my dog’s poop or pee or my cat’s litter Box?
A: NO, the pet charge is the added time needed to clean up animal hair. Our maids do not clean feces, urine, vomit or blood.

**For health reasons, our maids will not clean blood, feces, vomit or urine from animals or humans.

 

Billing and Pricing Questions

Q: What forms of payments are accepted?
A: Checks, Credit Cards

Q: When do you charge my credit card?
A: For first time customer or one time cleanings we required that the all services are prepaid. If you are a recurring customer than we charge your credit card the day of the cleaning once all work is completed.

Q: How much notice do I need to give to change or cancel an appointment?
A: You need to change/cancel at least 24 hours before your scheduled visit. If your change/cancellation is less than 24 hours notice, we will charge a $20-40 late cancellation fee.

Q: Will I be penalized if I set up reoccurring service but stop before I complete the required service visits?
A: No, you are not “penalized” but you will be subject to our regular pricing without the discount given for setting up reoccurring service.

Appointment Time & Scheduling Questions:

Q: How do I request an appointment time?
A: We do not set appointment times however we do allow you to specify a time range when you set up service.

Q: I need to be home when the maids are cleaning, is there any way possible to set an appointment time?
A: We will do our best to accommodate you just contact our customer service representative for details.

Q: Will the same team always come to clean my home?
A: We try to end the same maid team most of the time but there are certain unforeseen circumstances that may arise where another maid team is sent to your home.
Q: Can I change my schedule date of service for reoccurring service?
A: Yes you can contact the office or do it online. 

“Key” Questions

Q: How do the maids enter my home?
A: Leave us a key and tell us where it will be placed during the initial sign-up process.

Q: Can you keep a copy of my key so I don’t have to hide it or leave my house unlocked?
A: Sure, we are happy to keep a copy of your key and store it in our lock box at office.

 

 
 
 
 
 
 

Cancellation Policy

Fresh Maid Services understands that you might have to cancel or reschedule your service do to unforeseen circumstances and scheduling conflicts. However, we do ask that if you need to cancel or reschedule your cleaning service that you contact the office at least 24 hours before your scheduled cleaning date. If you do not give us at least a 24 hour notice you may be subject to a cancellation fee of $35.

 

SERVICES NOT OFFERED AT THIS TIME:
Unfortunately, at this time there are a few services that Fresh Maid Services are unable to offer at this current time.

LAUNDRY
Laundry can take up to several hours to complete (washing, drying, and folding) for a single load and is a time consuming task and believe that the time we spend in your home should be focused on making sure that it is 100% “Fresh Maid” Clean.

DISHES
If we find that there are dirty dishes that are left in the sink we don’t mind placing them in the dishwasher and running a cycle. So we can properly clean and scrub the sink properly. If there are any remaining dishes beyond that we will place them in the sink to soak after the sink has been cleaned.
We do not stack or put up dishes because we do not know where the dishes belong in your home and would not want to cause you and inconvenience.

HIGH WINDOWS AND CABINETS
For the safety of our cleaning professionals, we do not clean any windows or cabinets that require a ladder to reach.

PET & HUMAN EXCREMENT
Due to sanitary and health safety concerns, we do permit our cleaning professional to clean up dog or cat feces, urine or vomit. This also applies to any human feces, urine or vomit.

CARPET CLEANING
At this time we do not provide any steam cleaning for carpets.

In the event that our cleaning professional find any lewd, suggestive, or illegal items publicly displayed, the cleaning will cease and a refund will be issued.

 
© 2014
Fresh Maid Services
11500 NW freeway , Houston , TX 77092
Phone: 713-476-0028